Terms of service
Last updated: May 4, 2026
Overview Welcome to auren! The terms "we", "us" and "our" refer to auren. auren operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). auren is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
Section 1 — Access and Account By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence. To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials and all account activity. You may not transfer, sell, or assign your account to any other person.
Section 2 — Our Products We have made every effort to accurately represent our products. However, colors or product appearance may differ from how they appear on your screen due to your device settings. We do not warrant that the quality of any products purchased will meet your expectations. All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product or limit quantities at any time.
Section 3 — Orders When you place an order, you are making an offer to purchase. auren reserves the right to accept or decline your order for any reason. Your order is not accepted until auren confirms acceptance and processes your payment. Please review your order carefully before submitting, as auren may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent that your purchases are for personal or household use only and not for commercial resale or export.
Section 4 — Prices and Billing Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. Posted prices do not include taxes or shipping charges unless otherwise stated. You agree to provide current, complete, and accurate payment information for all purchases and to promptly update your account information as needed.
Section 5 — Shipping and Delivery We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.
Section 6 — Intellectual Property Our Services, including all trademarks, text, images, graphics, video, and audio, are owned by auren or its licensors and are protected by applicable intellectual property laws. You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, or transmit any material from our Services without our prior written consent. All rights not expressly granted are reserved by auren.
Section 7 — Optional Tools You may be provided access to third-party tools as part of the Services, which we do not monitor or control. Such tools are provided "as is" without any warranties. Any use of optional third-party tools is entirely at your own risk.
Section 8 — Third-Party Links Our Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party sites. If you leave our Services to access third-party content, you do so at your own risk.
Section 9 — Relationship with Shopify auren is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with auren. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and auren. You expressly release Shopify and its affiliates from all claims arising from your purchases and transactions with auren.
Section 10 — Privacy Policy All personal information we collect is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and agree to our Privacy Policy.
Section 11 — Feedback If you submit any ideas, suggestions, reviews, or other feedback, you grant auren a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such feedback for any purpose, including commercial use. You represent that you own all rights to any feedback you submit and that it complies with these Terms.
Section 12 — Errors, Inaccuracies and Omissions Occasionally there may be information on our Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to change or update information at any time without prior notice.
Section 13 — Prohibited Uses You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful purpose, to violate any laws or regulations, to infringe on intellectual property rights, to transmit false or misleading information, or to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services. We reserve the right to suspend or terminate your account at any time if you violate any part of these Terms.
Section 14 — Termination We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to the date of termination. Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive termination.
Section 15 — Disclaimer of Warranties THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Section 16 — Limitation of Liability TO THE FULLEST EXTENT PROVIDED BY LAW, auren, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.
Section 17 — Indemnification You agree to indemnify, defend, and hold harmless auren, Shopify, and our affiliates, partners, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law, or your use of the Services.
Section 18 — Severability If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
Section 19 — Waiver; Entire Agreement Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right. These Terms constitute the entire agreement between you and auren regarding your use of the Services and supersede any prior agreements.
Section 20 — Assignment You may not transfer or assign these Terms or any of your rights without our prior written consent. We may transfer or assign these Terms without notice to you.
Section 21 — Governing Law These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where auren is headquartered. You consent to the venue and personal jurisdiction of such courts.
Section 22 — Changes to Terms of Service We reserve the right to update or change these Terms at any time by posting updates to our website. Your continued use of the Services following any changes constitutes acceptance of those changes.
Section 23 — Contact Information Questions about these Terms of Service should be sent to us at contact@withauren.com.
These statements have not been evaluated by the FDA. These products are not intended to treat, cure, or prevent any disease.